F.A.Q.

Some common questions about Aussie Resumes.

Ordering & Pricing

Are my details kept private? Are they disclosed to third parties?

We have stringent privacy policies.
We respect your privacy and your particulars will never be disclosed to a third party.
For more information please view our Privacy Policy: http://www.aussieresumes.com/about/privacy/

Do I pay for the service up front?

Resume Writing Services, LinkedIn Profile Writing, and the Career Coaching Program have payment options available. This requires a deposit with balance payable prior to fulfilling your project.

Most other services require full payment on order.

How do I order?

Locate the service you are interested in.

The page for that particular service will contain full pricing and a ‘Buy Now’ button.

Click on the Buy Now button to place the service in your shopping cart, then proceed through the checkout process.

How do I pay for it?

We accept Visa, MasterCard or American Express. Alternatively you can checkout using PayPal.

Is my order secure?

We utilise 128 bit security to process all order details.

You can verify this by the link in your address bar (eg: “https”) and the padlock which indicates a secure connection.

Furthermore, on the checkout page, you will see a GeoTrust box that you can click on to verify our Secure Certificate details.

In accordance with API worldwide regulations, we do not store credit card details nor do we see your credit card details. These are processed securely via our merchant provider and encrypted enroute through the secure connection.

Please view our Privacy Policy for more details: http://www.aussieresumes.com/about/privacy/

What are your guarantees?

Please navigate to the service you are interested in. The page contains details about guarantees for that particular service under FAQ.

Broadly, our guarantees are:

Our goal is to provide you with a resume and cover letter you are thrilled to submit to a recruiter. If there’s something you don’t like about the first draft, tell us. We’re not interested in forcing you to use documents you feel uncomfortable with.

Moreover, you’re here because you want more interviews – we get that. And when you’re investing in a professional service at Aussie Resumes, that’s exactly what should be occuring. More interview offers. If you’re not experiencing an increase in interviews in an active 30-day job search, then something is afoot! We’ll consult with you to find out what it is and work to resolve any barriers to turn that around for you!

Writing Services

I’ve found a resume writer cheaper than you. Why?

Yes, that is true. You will find ‘resume writers’ who offer a really cheap service.

If you want something cheap, do yourself a favour and invest in our (cheap) software, The Australian Resume Writer, instead.  You’ll walk away with a far superior result. (And in case you’re wondering, no, we don’t use our software to craft your resume and cover letter. Our software was developed for non-writers and people unfamiliar with the resume writing process. We write your documents from scratch, just for you!)

It’s important to note that we:

  • are not a typing service,
  • don’t rehash / use your content and make it look ‘pretty’, and
  • don’t outsource your project to someone overseas who is charging $5 an hour.

We are qualified writers and career coaches who have a proven system and formula for crafting resumes, cover letters and other personal marketing and branding documents that set you apart from your competition and get results. A professional resume writing service goes beyond writing – it is a blend of career coaching, analysis, strategy, marketing and writing.

Built in to our pricing structure is our extensive analysis, strategy and consultation which many resume writers do not provide. This component of our service alone is, to quote many of our clients, ‘worth its weight in gold’.

Most of our clients have remarked it has been extremely powerful in not only acknowledging their strengths and values, but also in preparation for interviews.  You’ve already done the hard work by the time interview day comes along and you’re able to more confidently respond to questions and, indeed, provide results-based and quantifiable answers and examples.

This detailed consultation is provided via email as clients spend several hours in thinking about and responding to our questions. There are some resume writers who conduct a telephone consult to ask questions and obtain some basic information from you; however, in all honesty, how can a client respond with well-thought quality information in a 30-60 minute telephone conversation? And indeed, what are the quality of questions being asked that only require 30-60 minutes from both the writer and the client? In our professional opinion, this is a disservice to the client and only results in a resume that lacks substance, because the client has not been afforded the time to properly think about quantifiable and results-based examples (or asked the right questions initially!). We don’t compromise quality simply to  offer telephone consultations as a price reduction strategy. Quite simply, our formula and process is what sets us apart from many other resume writers and is one of the defining factors on why our clients gain results.

We’re not the cheapest, but we’re not the highest priced either. We charge a fair price according to the expertise offered, typical time spent on a project for someone at your career level, and results clients achieve from hiring our professional services.

When comparing, please compare apples to apples to make an informed decision. Then choose a service provider who is a good fit for you.

 

Can I have a face-to-face service?

Yes! We’re located in Mount Gambier, South Australia. So if you live locally or visiting the area, we’re happy to meet in person. In-person consultations incur additional fees. Please contact for more info.

On the whole, however, the majority of our clients utilise our service by using email, Internet, telephone and Skype.

We highly recommend you click here to learn more about how we work and the processes involved in working on your project.

 

What happens after I order?

After you have successfully placed your order, you’ll receive a confirmation email with a link to download your Welcome Pack which contains a pre-start questionnaire, along with instructions on how to submit your documentation for scheduling.

From there the fun begins! We’ll be in personal contact with you to advise deliverables and next steps.

 

How soon do I get my new written documents?

Cover Letters:

As a guide, allow 2-7 days from submission of your documentation.

Resumes / LinkedIn Profiles:

As a guide, allow 2-4 weeks from submission of your documentation.

Do you have a rush service?

Yes and No.

If you need your resume by a specific date and you are ready to start (i.e. you can make an immediate decision to order), then give us a call or drop us an email to see if we can meet your timeline. We try and be as accommodating as possible. We’re usually booked out at a minimum 2 weeks in advance, so this would be dependable on cancellations, rescheduling or other matters.  Get in touch! But to give you the heads up, delivery of your documents in a timeframe of a few days is impossible.

Some other points for your consideration

  • We don’t accept quick projects (or ‘half a job’ projects) just so we can gain you as a client – this truly is a disservice to you!
  • It takes time to work on a professional resume – for both you and us!
  • Your consultation involves a deep and thorough analysis of your career goals, current circumstances, skills and achievements. This results in a comprehensive questioning process which is thought-provoking and requires time on your behalf (we are not mind readers, although it would be nice if we were!). Our clients typically spend several hours working on these questions and this needs to be allowed for when we consider a ‘rush’ service of any type.
  • A strategy for your personal situation does not miraculously appear, nor do words magically materialise on the page.  It all takes thought and creative work. So we hope you don’t mind if we say it again: it takes time to work on a professional resume.
  • If you are in desperate need of a resume within several days, then do yourself a favour and consider our software, The Australian Resume Writer (which, incidentally, we don’t use ourselves to craft your resume – everything we do here is from scratch and written just for you!). You’ll do better with this than just winging it or using a typing service.

 

I want to apply for different types of roles. Will the resume be ok for that?

It depends.

If the roles vastly differ from the focus the resume was prepared for, it will probably be unsuitable.

It’s vital your resume and cover letter be tailored for the roles you are seeking to showcase that skillset to a recruiter and ensure common criteria is being addressed.  Anything less and it will result in a lack of interview success.  We don’t write ‘generic’ resumes or cover letters – this is just a waste of your hard-earned cash!

If you’re applying for vastly different roles, please get in touch.  We’re happy to evaluate and offer our recommendations on the best way forward.

We also offer an update service, where the first resume is overhauled and tailored for a second focus. Discounts apply and you don’t pay the same price as the original resume.

 

I’m not in Australia. Can you still help me?

Absolutely.

We’ve worked with clients from 36 countries and communicate with you via email and Skype. Documents are tailored according to the country where you are seeking positions. For instance, the needs of recruiters in Australia and Asia Pacific region differ from those in the USA or the UK.  We take this into consideration when crafting your personal marketing documents.

 

Will my resume be compatible with the needs of recruiters?

Yes.

You are provided with a marketable, results-focused document that employers and recruiters love to receive.

Additionally, we frequently seek feedback from recruiters and employers on new trends, as well as keep up to date with needs in various industry sectors.

We’re constantly fine-tuning our strategies to ensure relevancy and marketability. Remember, our ultimate goal is for you to gain more interviews! We have a unique testing strategy that is currently yielding an interview offer of 8 out of every 10 applications. Not to mention that our clients have an extremely high interview success rate (read rave reviews here).

Furthermore, we are a referral source for recruiters themselves. We have relationships with recruiters who refer clients to Aussie Resumes so they can better showcase their client’s employability.

 

Can I see a sample of your work?

We do not provide samples of client resumes or resumes that contain ‘dummy data’.  Each client’s project is tailored individually – one sample is not a reflection of what you will personally receive as each individual has differing needs; thus, the content can vary quite dramatically dependable on each person’s circumstance, career level, and so on. In regards to aesthetics, we have 23 different styles / formats to choose from and you can make a selection in your pre-start questionnaire.

Please check what our clients are saying as it real client success stories that matter, not samples 🙂 You can also see many verifiable testimonials on Tara West’s LinkedIn Profile – please send her a connection request so you can view all due to LinkedIn’s restrictions in being unable to view all testimonials if you are not connected.

Also, have a good look around our website. We’re confident you’ll be impressed by our written content and attention to detail in presenting our services to you.  We use the same approach with your project.

General Questions

I’m not in Australia. Can you still help me?

Absolutely.

We’ve worked with clients from 36 countries and communicate with you via email and Skype. Documents are tailored according to the country where you are seeking positions. For instance, the needs of recruiters in Australia and Asia Pacific region differ from those in the USA or the UK.  We take this into consideration when crafting your personal marketing documents.

What is your company’s experience?

For the past 25 years, we have assisted thousands of clients from more than 36 countries via personalised writing services, coaching, workshops, software products, books, articles, and other career services.
To view more information please see:
http://www.aussieresumes.com/about/

Do you work with people in my profession?

Since 1992, we’ve had great delight in assisting clients in almost every profession and at various stages of their career – from executives and consultants, to managers and professionals.

We’ve earned a strong reputation for providing specialised services for people principally in:

  • executive leadership and management
  • sales and marketing
  • communications and PR
  • technology
  • accounting and finance, and
  • engineering related fields

In particular, we love working with people who:

  • are entrepreneurial in spirit, and/ or
  • have leadership accountability, and / or
  • are creative, and / or
  • work in KPI-driven roles, and / or
  • work in project-driven roles

If strategy, creativity and results are your thing, you’ll love working with Aussie Resumes.

I think I’ve found a spelling mistake on your site! 

We use Australian / UK English as opposed to US English.
But if you do find an error on our site please tell us, we would appreciate it!

Some points of difference:

‘S’ instead of ‘Z’
Eg: utilise is Australian / UK spelling, utilize is US spelling
Eg: analyse is Australian / UK spelling, analyze is US spelling

Inclusion of ‘U’
Eg: colour is Australian / UK spelling, color is US spelling
Eg: favour is Australian / UK spelling, favor is US spelling

Inclusion of an additional ‘L’
Eg: panelled is Australian / UK spelling, paneled is US spelling

Exclusion of an ‘L’
Eg: fulfil is Australian / UK spelling, fulfill is US spelling

Odds & Ends!
Eg: Enquiry is Australian / UK spelling, Inquiry is US spelling
Eg: bank cheque is Australian / UK spelling, bank check is US spelling
Eg: tyre is Australian / UK spelling, tire is the US spelling

And so the list goes on.

Please note that for clients seeking a position in the US or other country which primarily uses US spelling, then US spelling is default in all  written material provided to you.

Support for The Australian Resume Writer software

For support of our job seeker software products, please visit our dedicated support site at: http://support.australianresumewriter.com.au

Still need help? Send us a note!

For any other questions, please write us at support@aussieresumes.com or call 1800 777 110.